To order, please send Rachelle an email stating: shoe style, size (EU), heel height, colour/s, bespoke requirements, address for delivery. You will then be contacted by email to confirm your order and to arrange payment. Your order is not confirmed until you receive this email.
Contact Details
Telephone: 021 916-234 (Outside New Zealand 0064 21 916-234)
Email: info@myshoetopia.org
Ordering Information
Q. Can I order shoes to meet my specific needs/wants?
A. Yes! You can change the size, heel height, colour and material of nearly any model you see online. All custom orders take 8-10 weeks to deliver, and there are no refunds on these. Exchanges can be made within 14 days of receipt of merchandise as long as the shoes have not been worn or damaged. Keep in mind that exchanging for another custom order will take another 8-10 weeks. See the return policy for more information..
Q. Can I make changes or cancel an order that has already been confirmed?
A. Yes if you contact us within 24 hours of submitting your order.
Q. When can I expect to receive my order?
A Shoes in stock will be sent within 2 business days once your payment has been cleared. Custom orders take 8-10 weeks to deliver. You will be advised at the time of ordering if your shoes are in stock. Shoes are sent from NZ - for information about shipping options please see the Billing and Shipping section.
Billing and Shipping
Q. What forms of payment can I use online?
A. We accept cash and bank transfers - please contact me for bank account details.
Q. What are the shipping options?
A We use NZ post for all domestic and international orders. All orders are sent from within NZ:
Prices within NZ
- Within NZ (1-3 days): $6 (free postage with orders of 2 pair or more)
- Australia (2-6 days): $15
- UK/Europe (3-7 days): $50 (yikes...hope you don't want them in a hurry!) or 5-10 days:$22 (a much better deal!)
Q. Will I have to pay any duties or taxes when shipping internationally?
A. Every country has a different system and set of rules for imported goods. MyShoetopia is not responsible for any duties and taxes that are incurred. It is the sole responsibility of the recipient of the merchandise. MyShoetopia is not responsible for the delay of shipping nor the loss of packages due to recipient’s negligence to pay required duties and taxes.
Q. Can I ship an order to multiple addresses?
A. Unfortunately not. We only accept one shipping address per order.
Returns
Q. What is the Return Policy at MyShoetopia?
A. We are happy to accept returns of unworn merchandise that was ordered from our stock. The request must be within 14 days of receipt of the merchandise. You can make the request by email or phone. Shipping charges are not refundable and you will have to pay all new shipping charges for the new item. Clearance items are final sales and may not be returned or exchanged unless damaged or defective. Bespoke shoes cannot be returned or exchanged unless damaged or defective.